Privacy Policy
Last Updated: May 27, 2025
Introduction
At MetaBoostLab, we highly respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services, including our website, mobile applications, or other online platforms (“Services”). We ensure all data handling is compliant with applicable regulations, such as Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
About MetaBoostLab
MetaBoostLab is an internationally licensed online casino platform, offering premium gaming experiences. We operate under a valid gaming license issued by the Alcohol and Gaming Commission of Ontario (AGCO), providing our players with a safe, regulated, and transparent environment.
What Information We Collect
We collect two primary types of information:
Personal Information
- Registration details (name, email, date of birth, address, phone number, etc.)
- Identity verification documents (government-issued IDs)
- Payment and banking details
- Information provided during customer support interactions
- Device and connection data (IP address, geolocation, browser type)
- Call recordings for quality and security purposes
- Social media integrations if you connect external accounts
- Third-party service checks (fraud prevention, credit checks)
Non-Personal Information
- Technical data (browser details, operating system, device type)
- Gameplay activity (session records, bet history, game preferences)
- Aggregated analytics and usage trends
- Anonymous data for marketing and service optimization
Minors
MetaBoostLab strictly serves players aged 19 and above. We do not knowingly collect information from minors. If you believe a minor has provided personal data, please notify us immediately.
How We Use Your Information
- To create and manage your MetaBoostLab account
- To deliver our gaming services, process payments, and handle transactions
- To send updates, promotional materials, and special offers
- To analyze platform performance and improve our services
- To meet legal requirements, including responsible gaming, KYC, and anti-money laundering regulations
- To prevent fraud, security breaches, and unlawful activities
Marketing
We may use your contact details to share offers, promotions, or newsletters, either directly or through trusted partners. You can update your marketing preferences or unsubscribe anytime through your account settings or by contacting our support team.
Sharing Information
We share personal data only when necessary, including with:
- Our affiliated companies and service brands
- Third-party providers (payment processors, cloud hosting, analytics tools)
- Regulatory bodies like AGCO and iGaming Ontario
- Law enforcement or authorities when legally required
- Investors or acquirers in the event of corporate changes
International Data Transfers
MetaBoostLab operates internationally, meaning your data may be transferred to jurisdictions outside Ontario. We apply appropriate safeguards to ensure your information remains protected across borders, following local and global standards.
Third-Party Tracking Tools
We use cookies, tracking pixels, and similar technologies to personalize user experience, monitor analytics, and deliver targeted advertising. For more details, please refer to our Cookie Policy.
External Services
Our platform may include links to third-party sites or services. Please note that this Privacy Policy does not apply to those third-party platforms, and we recommend reviewing their policies before sharing personal data.
Data Retention
We keep your personal information as long as your MetaBoostLab account is active and as required by legal or regulatory obligations. You can request deletion of your personal data by contacting us at [email protected].
Your Rights
You have the right to access, correct, update, or delete your personal information, subject to legal limitations. You may also withdraw consent for specific data uses, but this could impact access to certain services. If issues remain unresolved, you may escalate concerns to iGaming Ontario.
Security Measures
We apply robust security protocols, including encryption, firewalls, access control, and regular audits to safeguard your data. While we strive to protect your information, no system is entirely immune from breaches or unauthorized access.
Incident Response
In case of a data breach, MetaBoostLab will promptly notify affected users and relevant authorities, such as the Office of the Privacy Commissioner of Canada, following legal requirements. Our response process includes containment, investigation, and resolution steps.
Policy Updates
We may revise this Privacy Policy from time to time. Significant updates will be communicated on our website or via email. Continued use of MetaBoostLab after changes indicates acceptance of the revised terms.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us via live chat or through the Contact Us page. We aim to respond promptly and address your needs effectively.
Last Updated: May 27, 2025